The “Templates” section is used for managing customer ticket and customer ID templates i.e. the layout and contents for customer ticket and customer ID.
In order to start managing message templates, choose option “Templates” from the “Events” menu.
Figure 374: Choosing option “Templates”
The following screen will be displayed.
Figure 375: Managing Templates
The following options are available inside this screen
Customer Ticket – option for creating a ticket template (see section Creating a ticket template)
Customer ID Card – option for creating a customer ID card