Creating a Customer Ticket

In order to create a customer ticket for a service, click on the “Add” button next to the “Customer Ticket” label (Services -> Service Templates).

Figure 326: Creating a Customer Ticket (step 1/2)

The following screen will be displayed.

Figure 327: Creating a Customer Ticket (step 2/2)

The following parameters are available inside this screen:

After setting the desired parameters, click on the “save” button in order to save the customer ticket.

Note: you can also click on the “preview” button and have a look at the customer ticket layout prior to saving it.