Feedback Request SMS

The feedback request SMS is should generally be sent after an event and allows you to send a message to your customers informing them that they have received a feedback survey in their email.

In order to start defining this SMS message, click on the “Add” button next to the “Feedback Request” label inside the SMS messages screen (see Figure 387). The following screen will be displayed.

Figure 388: Defining feedback request SMS (step 1/2)

This contains two fields:

After defining the SMS message click on the “Create” button and the following screen will be displayed.

Figure 389: Defining feedback request SMS (step 2/2)

The last step in defining feedback request SMS is choosing the timing for sending the SMS. Choose the desired option form the pull down menu (e.g. “Last Session”).