There is a total of 2 reservation end reminders which you can setup in order to remind your customers about the end of reservation.
The procedure for defining both of the reservation end reminders is the same and will be explained once.
In order to start defining the reservation end reminder, click on the “Add” button next to the “Reservation End Reminder” label.
Figure 315: Setting up a Reservation End Reminder (step 1/2)
The following screen will be displayed.
Figure 316: Setting up a Reservation End Reminder (step 2/2)
The following parameters are available inside this screen:
Email Subject – field for defining an email subject (e.g. “Reservation End Reminder”)
Email Reply-to – field for defining a reply to email address
Email Text – field for defining the body of the email message where you can enter the merge fields to further customize your message (e.g. “%%First_Name%%”” to address the customer by his first name.)
Merge Fields – double click on the desired merge field in the list to display it inside the body of the email message)
Note:
the merge fields can be used to customize your message to the customer by automatically entering the information from their profile; for example if you double click on the “Service_Name” merge field, the name of the service will be displayed to the customer in an email sent as a confirmation
Email Format – select the desired email format from this pull down menu
Renewal Email Send (days) – enter the number of days (e.g. 7) and then choose the desired condition from the pull down menu (e.g. “Before end of Booking”)
Renewal Email Send (hours) – enter the number of hours (e.g. 1) and then choose the desired condition from the pull down menu (e.g. “Before end of Booking”)
After setting the desired parameters, click on the “Create template” button and the template for the email message for reminding the customer about the reservation start will be created
Note: you can repeat this procedure for creating the second reminder, which will have a different timing for sending the reminder.