In order to start defining an SMS message sent to the customer after his status has changed from wait list to reservation, click on the “Add” button next to the “Wait list promotion to reservation” label inside the SMS messages screen (see Figure 387). The following screen will be displayed.
Figure 390: Wait list promotion to reservation SMS
This contains two fields:
Message Text – field for defining the contents of the SMS message which can be used in combination with merge fields to further customize the message for each user
For example: you can define a message such as displayed in Figure 390 where you can address each user by his first name by inserting %%First_Name%% merge field; you can also enter information such as “You have been promoted from waiting list to registration for:” and then add the event name merge field (%%Event_Name%%)
Note: the maximum number of characters which can be defined is 160
Merge Fields – as discussed above, the merge fields are used for further customizing the contents of the SMS message so that each customer would be addressed by his first or last name; these fields are also used for entering specific event related information for the customer such as starting date, event location, event name, etc; in order to insert i.e. apply a desired merge field double click it inside this list and it will appear inside the “Message Text” area
After defining the SMS message click on the “Create” button and the following screen will be displayed.