{SUPPORT_PRODUCT_FIELD} | {product_name} |
{SUPPORT_ENVIRONMENT_FIELD} | {environment} |
{SUPPORT_TYPE_FIELD} | {type} |
{SUPPORT_CURRENT_STATUS_FIELD} | {current_status} |
{SUPPORT_ADDED_FIELD} | {request_added} |
{SUPPORT_UPDATED_FIELD} | {date_modified} |
{SUPPORT_SUMMARY_FIELD} | {summary} |